Privacy Policy

Introduction

FitFex ("FitFex," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, fill out a consultation or lead form, join a challenge or program, or otherwise interact with us.

By using this website or submitting a form to us, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or submit your information to us.

Information We Collect

We collect the following categories of information when you interact with FitFex:

• Contact details: your name, email address, and phone number, provided when you fill out our consultation/lead form, book a call, or join a challenge or program.
• Health and lifestyle information you choose to share: details you voluntarily provide about your health goals, fitness level, current routine, or wellness concerns, so that we can understand your needs and offer suitable coaching. You are never required to share more than you are comfortable with.
• Communication records: messages, emails, or WhatsApp conversations you have with our team while discussing our programs.
• Technical information: such as your IP address, browser type, device type, and pages visited, collected automatically through standard website analytics and cookies when you browse fitfex.com.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation request and schedule a call with our coaching team
• To understand your health goals and recommend a suitable FitFex program
• To communicate with you about your enquiry, bookings, or ongoing coaching, including via phone, email, SMS, or WhatsApp
• To send you relevant updates, offers, or educational content about our programs, where you have not opted out
• To improve our website, forms, and overall service experience
• To maintain internal records and comply with applicable legal requirements

We do not sell or rent your personal information to third parties for their own marketing purposes.

Third-Party Services

To operate our website and deliver our services, we use trusted third-party tools that may process your information on our behalf, including:

• Form and funnel tools used to collect consultation/lead submissions
• Calendar and scheduling tools used to book your consultation call
• Website hosting, analytics, and performance monitoring tools
• Communication platforms such as email, SMS, and WhatsApp Business

These providers only access the information necessary to perform their specific function for us and are expected to handle your data securely and confidentially.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to help our site function properly, understand how visitors use our pages, and improve your browsing experience. This may include basic analytics tools that track visits and page interactions.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function as intended if cookies are turned off.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. Access to your information is limited to team members and service providers who need it to assist you.

While we work to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to respond to your enquiry, deliver our services, and meet any legal or accounting obligations. When your information is no longer needed for these purposes, we take steps to delete or anonymize it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to applicable legal requirements
• Withdraw your consent to receive marketing communications at any time
• Ask us questions about how your information is used

To exercise any of these rights, please reach out to us using the contact details below and we will respond within a reasonable timeframe.

Children's Privacy

FitFex services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: