Refund Policy

Our Commitment

At FitFex, we are committed to helping our clients build sustainable improvements in fitness, energy, mobility, strength, wellness and lifestyle through structured coaching, guided sessions and accountability.

Our programs are designed to provide clients with a clear roadmap, coaching guidance and practical lifestyle recommendations. However, individual results depend significantly on the client's consistency, participation and adherence to the program. Refunds are therefore subject to the terms and conditions below.

Program Commitment

When you enroll in any FitFex program, you agree to actively participate in the program and follow the guidelines, tasks and recommendations provided by your FitFex coach. Depending on the program, these may include:

• Attending scheduled live coaching or yoga sessions
• Following the recommended session schedule
• Completing assigned workouts, yoga, pranayama, meditation or other activities
• Following the nutrition and dietary guidance provided by the coach
• Completing the recommended daily step/activity targets where applicable
• Completing tasks and assignments provided by the coach
• Following the lifestyle, sleep, recovery and wellness recommendations applicable to your program
• Communicating with your coach regarding difficulties that may prevent you from following the program
• Maintaining reasonable consistency throughout the program

Refund Eligibility Based on Program Adherence

FitFex programs are accountability-based programs. A refund is not available where a participant does not substantially follow the program guidelines and then does not achieve the expected progress or results.

Where a program specifically provides a performance/result-based refund eligibility condition, the participant must have completed at least 90% of the applicable program requirements to qualify for consideration of a refund.

For the purpose of this policy, program adherence may be assessed using records such as:

• Session attendance
• Coach attendance records
• Completion of assigned tasks
• Workout/activity records
• Daily step records, where applicable
• Nutrition/diet-plan adherence, where applicable
• Completion of coach-assigned activities
• Communication and check-ins with the coach
• Other measurable requirements specifically communicated as part of the selected program

Where a program offers refund eligibility subject to adherence, we assess it against requirements structured as follows:

Attendance Requirement

Regular attendance is an essential part of FitFex programs. Where live sessions are included in a program, participants are expected to attend the scheduled sessions regularly and follow the attendance requirements communicated at the time of enrollment.

Missing sessions without an approved or communicated reason may affect refund eligibility. If attendance is specifically stated as a mandatory requirement of the selected program, failure to satisfy that requirement may make the participant ineligible for a refund.

Following the Coach's Guidelines

Every FitFex program includes specific guidelines based on the participant's selected plan. These may include recommendations relating to exercise and movement, yoga, pranayama and breathing practices, meditation, nutrition, daily activity and step targets, sleep and recovery, lifestyle habits, and assigned tasks and accountability activities.

If a participant chooses not to follow the applicable guidelines or does not complete the assigned tasks, FitFex cannot be held responsible for the participant's lack of progress. Not following the program and subsequently not seeing the expected changes does not, by itself, create a right to a refund.

Results & Individual Differences

FitFex does not guarantee a particular amount of weight loss, fat loss, muscle gain, reduction in pain, increase in energy, improvement in sleep, or any other specific physical or wellness outcome.

Individual results can vary depending on factors including consistency, adherence, starting condition, lifestyle, nutrition, sleep, stress, physical activity and other individual circumstances. Our coaches provide guidance and accountability, but the participant remains responsible for implementing the applicable recommendations.

Failure to Follow the Program

A participant may become ineligible for a refund where the participant:

• Does not attend required sessions
• Does not complete assigned tasks
• Does not follow the applicable nutrition/dietary guidance
• Does not maintain required activity or step targets
• Does not follow the coach's instructions
• Repeatedly misses scheduled sessions or check-ins
• Does not provide reasonable cooperation required for the program
• Participates inconsistently and therefore does not complete the required program activities

How to Request a Refund

If you believe you have satisfied the applicable refund eligibility requirements and wish to request a refund, you must contact FitFex using the details below. Your refund request should include:

• Full name
• Registered email address
• Phone number
• Name of the FitFex program purchased
• Date of purchase
• Reason for the refund request
• Any relevant information supporting your eligibility

FitFex may review the participant's attendance, tasks, activity records, coach records and other applicable program records before determining whether the refund requirements have been satisfied.

Refund Processing

If a refund is approved, FitFex will initiate the refund to the original payment method, subject to the applicable payment gateway/bank processing timelines. The exact time for the funds to appear in your account may depend on your payment provider or bank.

Program-Specific Terms

Different FitFex programs (such as the 5-Day Energy Reset Challenge, Personalized Transformation Coaching, and Executive Wellness Program) may have different requirements, durations, schedules and refund conditions. The specific terms communicated to you before or at the time of enrollment will apply to that particular program.

If a program has a specific refund guarantee or refund eligibility requirement, those terms will be clearly communicated before purchase.

Changes to the Program

FitFex may make reasonable changes to session schedules, coaches, program structure or delivery methods where necessary to operate or improve the program. Where FitFex is unable to deliver a purchased service in a material way, the participant may contact FitFex to discuss the available resolution.

Contact Us

For questions regarding this Refund Policy, please contact us: